Welcome your callers
Give callers a clear greeting and help them find the next step.
AI VOICE RECEPTIONIST
A helpful first response.
A clearer next step for your callers.
Help callers get answers, share their needs, and reach the right next step with an AI-powered phone assistant.
Reduce repetitive call handling
Handle approved questions and collect basic enquiry details.
Keep your team informed
Pass useful call summaries to the people responsible for follow-up.
HOW IT WORKS
From ringing phone to a useful next step.
Call reaches the assistant
Calls are directed according to your agreed phone setup.
Caller shares their needs
An approved greeting invites the caller to explain their enquiry.
Approved information or scheduling
The assistant uses agreed information or a supported scheduling workflow.
Team handover and summary
Details reach your team through the handover process you choose.
ILLUSTRATIVE CALL PREVIEW
Hear the need.
Keep the context.
Sample call transcript
Illustrative data- AI Assistant
Thanks for calling Cedar Home Services. I’m the automated assistant. How can I help?
- Caller
Can I arrange a visit for a leaking tap?
- AI Assistant
I can take your details and preferred time for the team. What day suits you?
- Caller
Friday afternoon.
- AI Assistant
Thanks. The team will confirm availability and contact you.
Static example — no audio playback or live call.
Sample call summary
Illustrative data- Service
- Leaking tap
- Preferred time
- Friday afternoon
- Next step
- Team confirmation
- Status
- Callback requested
Service enquiryTeam callback requested
The team confirms availability. No appointment has been confirmed in this example.
CAPABILITIES
Capabilities to support your call handling.
Approved FAQ answers
Provide helpful answers using information approved by your business.
Enquiry detail collection
Collect basic service needs and preferred contact or appointment timing.
Optional appointment scheduling
Discuss appointment requests or supported calendar booking workflows.
Call routing where supported
Direct callers to an agreed person or team where the phone system supports it.
Team notifications
Share useful call details with the people responsible for follow-up.
Optional CRM connection
Explore passing relevant enquiry details into a supported CRM.
Call coverage, transfer options, and booking capabilities depend on your agreed setup.
A confirmed calendar booking requires verified availability and successful creation in the connected system.
BUSINESS CONTROLS
Your business sets the boundaries.
Business hours and call routing
Agree when the assistant handles calls and where calls should go.
Approved answers and escalation
Set the information it can share and when your team should take over.
Booking rules and availability
Define the appointment requests and availability rules it can use.
Human handover and fallback
Choose supported transfers, message collection or callback requests.
Scripts, permitted answers, transfer destinations, and fallback behaviour are agreed during setup.
SERVICE-BASED BUSINESSES
A practical fit for
service-based businesses.
Dental Practices
Help with administrative questions, appointment enquiries and general service information.
Med Spas
Collect appointment enquiries and help callers find general service information.
Home Services
Gather basic service needs and preferred times for your team to follow up.
CONNECTIONS
Fit the assistant around your existing tools.
Phone system
Agree how calls reach the assistant.
Voice assistant
Approved information and call-handling rules.
Team, calendar, or CRM
Supported handover and enquiry workflows.
Phone-number compatibility and integrations are confirmed during setup.
SETUP PROCESS
A straightforward setup.
Review call needs
Discuss your usual enquiries and how calls are handled today.
Agree script and routing
Approve greetings, answers, handover and fallback rules.
Connect selected tools
Confirm the phone and business-tool connections in the agreed scope.
Test call scenarios
Review approved answers, routing and scheduling behaviour before launch.
FREQUENTLY ASKED QUESTIONS
Common questions.
Can I keep my current business number?
We review your phone setup and confirm available forwarding or connection options.
Can it transfer calls to my team?
Transfer options depend on your phone system and agreed routing configuration.
Can it help schedule appointments?
Supported calendar connections may allow appointment requests or confirmed bookings. We establish the available workflow during setup.
What happens when it cannot answer?
We agree on a fallback, such as collecting a message, requesting a callback, or transferring to your team where supported.
