Follow up consistently
Send review requests after completed services, based on your agreed settings.
REVIEW REQUEST AUTOMATION
Great service deserves
to be heard.
Make asking for honest customer reviews part of your everyday workflow.
Reduce manual chasing
Save time and keep your team focused on your customers.
Keep requests organised
Keep requests and activity in one place for easier oversight.
HOW IT WORKS
From completed service to customer feedback.
Service completed
A customer’s appointment or service is marked complete in your connected system.
Request sent
A review request is sent by SMS or email based on your agreed settings.
Customer chooses to review
The customer can choose to leave an honest review through your link.
Team monitors activity
Track available request status and engagement in one place.
Available connections, messaging and activity tracking are confirmed during setup.
IN ACTION
A simple request. A clearer view.
New Message
Illustrative exampleToSarah Mitchell
How was your visit to Willow Salon?
Leave an honest review
Request Activity
Appointment completed
Apr 12, 2026 · 11:00 AMService marked complete in your system.
Review request sent
Apr 12, 2026 · 11:05 AMSMS request sent to customer.
Customer opened link
Apr 12, 2026 · 1:24 PMCustomer opened the review link.
Reminder paused
Apr 13, 2026 · 9:00 AMNo reminder needed after link was opened.
YOUR FOLLOW-UP, YOUR SETTINGS
You decide how the follow-up works.
Message templates
Use templates or create your own, with a natural, friendly tone.
Request timing
Choose when requests are sent after each completed service.
Reminder limits
Set how many reminders to send and the timing between them.
Customer opt-outs
Provide an opt-out route and respect customers’ request preferences.
Optional review notifications
Discuss notifications when customers submit feedback through your workflow.
Optional AI reply drafts
Prepare draft replies for your team to review and approve.
Invite honest feedback consistently, without filtering customers by satisfaction.
INDUSTRIES
Made for businesses people visit and trust.
Restaurants
Follow up after dining experiences to give customers a simple way to share their feedback.
Salons
Send review requests after appointments to stay connected with your clients.
Auto Repair
Follow up after service appointments so customers can share their experience.
INTEGRATION
Connect the moments that matter.
Booking or POS system
A completed appointment or service can trigger the agreed workflow.
Review request workflow
Messages are sent based on your configured settings.
Team activity and follow-up
View available request activity and manage enquiries in one place.
Available connections are confirmed during setup.
GET STARTED
A straightforward setup process.
Confirm your system
Tell us which booking or POS system you use.
Approve the message
Review and customise your request template.
Choose timing
Agree when requests and reminders are sent.
Test the workflow
Review the agreed workflow before launch.
FAQs
Questions before you start?
Can we use our existing review link?
Share your existing review link. We’ll review how it can fit into the agreed request workflow.
Can we limit reminders?
Yes. We agree on request timing, reminder limits and opt-out handling during setup.
Can requests be sent by SMS or email?
We can discuss SMS and email options. Availability depends on your connected system and messaging setup.
Can AI help draft replies?
AI-assisted reply drafts can be discussed as an optional feature. Your team reviews and approves replies before they are published.
